Privacy Policy
This explains what GlowBid collects, why, and who can see it. Short version: your data is used to run the service for you, and it is never sold.
What we collect
- Your account: email, password (stored hashed), company name, address, phone and logo.
- Your customers' details: names, addresses, phone numbers, emails, house photos and notes that you or your customers enter. You are responsible for having the right to store them.
- Usage: which features are used and when, so we can improve the product. To understand our signup journey, we record page and form steps, campaign identifiers, pricing display variants and broad error categories. We do not put passwords, form contents or customer project details in these records.
- Payments: handled by Stripe. GlowBid never sees card numbers.
A random first-party browser identifier lasts up to 30 days. A pricing display preference keeps the annual or monthly-equivalent view consistent. When you create an account, journey information can be linked to your account and company to measure completed trials. Detailed journey records are retained for up to 90 days and are restricted to service operators. Blocking browser storage does not prevent signup, but may limit measurement. You can clear these identifiers through your browser settings.
How we use it
- To show your estimates, quotes, invoices and jobs to you and your team.
- To send quotes, reminders and sign-off links to your customers when you ask us to, or when you turn on automatic reminders.
- To email you about your account and the service.
Who we share it with
Only the services that run GlowBid: Supabase (database and file storage, hosted in Canada), Netlify (hosting), Stripe (payments), Twilio (texts), Google (address lookup and roof data), and an email provider for account messages. Each sees only what it needs. We do not sell or rent personal information to anyone.
Homeowners
If an installer sent you a quote, photo request or sign-off link, your details were entered by that installer, and they are the business you are dealing with. Reply STOP to any text to opt out of reminders. Contact the installer to update or remove your information; we will help them do so.
Keeping it safe
Data travels encrypted, every company's records are isolated from every other company's, and photos are stored privately. Public links (a quote, a photo request, a sign-off) work only with their own unguessable address and expire where it makes sense.
Your choices
- Export your customers any time from the Customers page.
- Ask us to delete your account and everything in it by emailing hello@getglowbid.com.
- Turn automatic reminders off in Settings at any time.
Last updated September 2, 2026. Questions: hello@getglowbid.com